1--Shipping Methods and Carriers

YKZofficial ensures swift order processing through both standard shipping and premium expedited shipping choices for deliveries within the United States, Europe, Japan and Australia. Please note that we do not ship to P.O. Boxes, APOs, or FPOs, and at this time, we do not offer shipping services to U.S. Territories such as Guam and Puerto Rico and French extra territories

The third-party logistics providers we cooperate with include.

Amazon Multi-Channel Fulfillment, UPS, DHL, USPS, YunExpress, SF Express, Chinese ePacket, etc.

2--Shipping Zones and Shipping Costs and Delivery Timeframes

Please refer to the table below for the areas we ship to and the estimated shipping time.

3--Order Processing Time

Most orders are processed within 1-2 business days. Kindly be aware that order processing could experience delays if we need to verify your billing/shipping address or the contents of your order. In the case of pre-orders or backorders, shipment will occur once the inventory is available in stock. Rest assured, you will receive an additional notification once your order has been dispatched.

4--Tracking and Confirmation

Any delivery dates provided by YKZ® are estimated. Once your order is shipped out, you will receive an email about the tracking number.After the tracking number comes out, it usually takes a few days(within 3-5 business days) for the new information to be updated. Please wait patiently

Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.

Most packages can be tracked on our website Or you can visit the following website https://www.17track.net/en; If the information cannot be checked, please contact us at support@ykzofficial.com

Don't worry, if there have any problems with the delivery status, please contact us at support@ykzofficial.com and we will reply to you within 1 business day.

5--Customs and Import Duties (for international shipping)

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Romania, Russia, Slovenia, Spain, Sweden, Switzerland,  United Kingdom [Normally no import duty occurs]

Portugal, Turkey, Ukraine [May needs to pay duty]

North America: Canada, United States [Normally no import duty occurs]

South America: Brazil [Needs to pay duty and need to provide CPF or CNPJ]

Asia: Brunei, China, Hong Kong SAR, Indonesia, Israel, Japan, Kuwait, Macao, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Taiwan [Normally no import duty occurs]

India[Needs to pay duty]

Oceania: Australia, New Zealand [Normally no import duty occurs]

For customers outside the specified regions, there might be additional taxes, duties, and fees applicable, all of which shall be borne by the recipient upon delivery. Should you choose not to settle these charges, the package may be deemed abandoned, leading to its destruction or return to the sender, incurring substantial costs charged to YKZofficial. Regrettably, under such circumstances, we are unable to entertain requests for replacement shipments or refunds.

6--Returns and Shipping Refunds

Please review our returns policy page

7--24/7 Customer Support

Contact us by phone, chat, Twitter, Facebook, and more. Our customer support agents are available 24/7.

If you want to contact us, you can click on the contact us page

8--Shipping Delays and Force Majeure

We acknowledge that unforeseen circumstances beyond our control can occasionally lead to shipping delays. Such situations may include adverse weather conditions, natural disasters, labor strikes, or other force majeure events that disrupt normal shipping operations.

For orders affected by force majeure events, our dedicated team diligently monitors the situation and takes appropriate measures to mitigate the impact on deliveries. We stay in close communication with relevant shipping carriers to stay updated on the situation and provide accurate delivery estimates to our valued customers.

We believe in transparency and open communication, and we make every effort to keep our customers informed about any potential shipping delays caused by force majeure events. In case your order is affected, you will receive timely notifications, and our customer support team will be readily available to address any concerns or queries you may have.

9--Split Shipments and Backorders

Split Shipments:

In certain cases, an order may consist of multiple items that are stored in different warehouses or locations. To expedite the shipping process and get your products to you as quickly as possible, we may opt for split shipments. This means that your order will be shipped in multiple packages, each containing the available items from the order.

Rest assured that we cover any additional shipping costs associated with split shipments. You will not be charged extra for this service. Our priority is to ensure that you receive your products promptly, even if it means sending them in separate packages.

Backorders:

In the rare situation where an item is temporarily out of stock, we offer the option of placing the product on backorder. This means that the item is not immediately available for shipping, but we will reserve it for you and ship it as soon as it becomes available again.

For backordered items, we provide estimated shipping dates so that you can have a clear understanding of when to expect your product. Our team works diligently to restock items and minimize any delay in fulfilling your backordered items.

Please note that any backordered items will not be charged until they are shipped. You will only be billed for the items that are included in the initial shipment.

10--Delivery Issues and Lost Packages

Delivery Issues:

If you encounter any delivery issues, such as a delayed package or an item marked as delivered but not received, we recommend the following steps:

• Check Tracking Information: Firstly, check the tracking information provided to you. This will give you real-time updates on the status and location of your package.

• Contact the Carrier: If the tracking information shows any discrepancies or if you have concerns about the delivery, get in touch with the shipping carrier directly. They will be able to provide further details and investigate the matter.

• Reach Out to Customer Support: If you still require assistance after contacting the carrier, our dedicated customer support team is ready to help. Simply reach out to us with your order details and concerns, and we will work diligently to address the issue.

Lost Packages:

In the unfortunate event that a package is lost in transit, we understand the frustration this may cause. To resolve such situations, we follow a systematic process:

• Initiate Investigation: Once you report a lost package to us, we initiate a thorough investigation with the shipping carrier. This investigation helps us determine the package's last known location and assess the situation.

• Replacement or Refund: Based on the investigation results, we will promptly offer you the option of a replacement shipment or a full refund for the lost items. Our priority is to ensure that you are satisfied with the outcome.

• Communication with Customers: Throughout the investigation process, we maintain open communication with you, providing updates and ensuring transparency at every step.